Strength Coach and Member Success Manager

Vitruvian Fitness® | Wheat Ridge, Colorado | Full time | In person

We’re hiring a full-time Strength Coach + Member Success Manager to coach our members and take primary responsibility for their experience from the start of a trial through long-term membership. This is an opportunity to do meaningful work with people and help improve how a small business serves them.

About Vitruvian Fitness

Since 2010, we’ve helped people build strength through individualized personal training in a semi-private environment. Several members may train at the same time, but each follows a personal program based on goals, training history, movement, injuries and progress. A professional coach guides every session.

Our members include people who never considered themselves athletic, experienced recreational athletes, and former collegiate and professional athletes. They want to stay strong, mobile, active and independent for a very long time. We value thoughtful coaching, clear communication and relationships built over time.

The role

You’ll typically spend 23–25 hours each week coaching and the remaining 15–17 hours managing member experience, communication, retention, community initiatives and systems, along with professional development and team meetings. Both parts of the job carry real responsibility.

• Coach individual programs, teach movement clearly, adjust exercises appropriately and keep useful notes so our team delivers a consistent experience.
• Guide trial members through a welcoming, well-coordinated experience and help people who are a good fit make a clear decision about long-term membership.
• Monitor attendance and engagement, follow up when patterns change, address concerns and use member feedback to improve the experience.
• Strengthen retention, understand cancellation reasons and identify practical ways to reduce preventable departures.
• Coordinate member events, referral efforts and community relationships, and help share member stories and testimonials.
• Build repeatable processes, templates, automation and follow-up triggers that keep communication consistent and personal. Track results and document what works.

We’re looking for someone who notices what needs attention, thinks through a solution and follows through. You’ll work closely with the owner while gradually taking responsibility for this part of the business.

Who we hope to meet

We welcome experienced fitness professionals and people making a thoughtful career transition. Experience in education, communications, customer experience, hospitality, project management, operations, sales or community relations may be relevant. What matters is your judgment, ability to build relationships and commitment to learning to coach well.

• A bachelor’s degree or comparable professional experience.
• Strong written and verbal communication, professional maturity and excellent interpersonal skills.
• Reliability, organization and the ability to work independently and accept accountability.
• An interest in learning strength training and coaching at a high level, with openness to feedback and continued development.
• A current NCCA-accredited personal training or strength and conditioning certification is required and must be maintained throughout employment.
• Career-transition candidates may be considered if they demonstrate the aptitude and commitment to complete the necessary education and certification process.

Schedule and compensation

This is a full-time, in-person, non-exempt (overtime eligible) salaried position structured around a 40-hour workweek. Initially, expect five coaching shifts per week, generally 4.5–5 hours each, plus time for the other responsibilities of the role. Some early morning, weekend, and/or later-day work is part of the schedule. Expectations may evolve with membership demand and staffing.

• Base salary of $55,000–$65,000 annually, depending on relevant professional experience and expertise.
• Quarterly company growth bonus eligibility under the Vitruvian Fitness Growth Bonus Policy and annual bonus schedule. Plan details provided separately.
• $500 per month health insurance assist.
• $500 per year continuing education stipend.
• Paid sick leave in accordance with company policy and applicable Colorado law.
• Two weeks of paid vacation annually, coordinated with the team to maintain coaching coverage.

Learning and career development

Your first 90 days will focus on learning our members, culture, coaching standards and existing systems. You’ll begin taking responsibility as your competence develops. Over the following months, you’ll increasingly manage member follow-up, engagement, retention and improvement projects, with results reviewed regularly.

We intend to build additional full-time professional coaching roles. As the company grows, opportunities may develop in coaching leadership, member experience, staff development, operations and business management.

Apply

Apply with your resume and a brief note explaining why this combination of coaching and member success interests you. If you’re changing careers, tell us what draws you to personal strength training and how your experience would contribute to this role. Send your resume to train@vmfit.com.